Help and support

Contact us

Email support@shiftly.au or use the contact form. We answer support enquiries within one business day.

Shiftly Australia is a trading name of Squiggle Creative Pty Ltd (ABN 26 672 118 464), 4 Pacific St, Fishermans Bay, NSW 2317, Australia.

If someone is in immediate danger

Call 000. Report it to us afterwards so we can act on our side.

Reporting content or behaviour

You can report from the app anywhere you see the thing you are reporting: a review about you, a message someone sent you, a person you have worked a shift with, or a venue you have worked a shift for. Choose a reason, add any detail, and send it.

We review every report within 24 hours. The reported content stays visible while we look at it, and we record the decision and its reason.

What is and is not allowed is set out in our community guidelines.

Blocking someone

Blocking takes effect immediately and you do not need a reason. Their reviews and messages are hidden from you, neither of you can message the other, and you stop being matched for shifts. They are not notified.

To block, use the report or block option on their profile, their review, or a message they sent you. To unblock, go to Blocked accounts in your account settings.

Problems with a shift

Pay or hours wrong: raise a pay dispute on that shift in the app. Your clock-in and clock-out are included automatically.
Something unsafe happened, or someone behaved badly: raise a safety or conduct report on the shift. It goes to our trust and safety team and never affects your pay.
You cannot make a shift you accepted: cancel in the app as early as you can so the venue can find cover.

Account and privacy

You can export your data or delete your account from account settings in the app. Our privacy policy explains what we collect, what we keep, and for how long.